![]() If you are at home, also reset your internet connection.Disconnect any additional screens or displays.Ideally, LockDown Browser is the only thing running on your device. After you restart, close all programs that start up automatically, like Skype or Spotify.You can force a restart by holding down the power button for 5-20 seconds or longer. If re-entering the assessment does not work, restart your device.Find your way back to the question you were on using the question list in the sidebar of the Canvas quiz. ![]() If LockDown Browser has closed, open it again and attempt to re-enter the assessment to pick up where you left off.If you are using an iPad, switch to a desktop or laptop computer.If you are taking the assessment in a space with an in-person proctor, ask the proctor to enter the "Proctor Exit Password" to close LockDown Browser for you.Let your instructor know you are having an issue, particularly if you are in a timed quiz or exam. ![]() Try to remain calm and walk through the steps below. In these cases, you may get bumped out of the assessment temporarily. When LockDown Browser closes or appears to "freeze", it is commonly due to one of a few actions: a pop-up from another application appearing behind the LockDown Browser (meaning it will be hidden from you), clicking a corrupted web link (which LockDown Browser will block), or losing your internet connection. ![]() Troubleshoot issues with a LockDown Browser assessment in Canvas ![]()
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